Manager Connected Car Experience (M/F/D)

Join the movement and find new inspiration.

We have an exciting opportunity as:

Manager Connected Car Experience (M/F/D)

at the Kia Connect GmbH in Frankfurt/Main, Germany.

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is therefore part of the fifth-largest automotive group in the world.

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

In 2019 Kia Europe has launched its Connected Car services with the latest generation of the Kia Soul and will continue the rollout to its complete European Lineup. The role of Kia Connect is to manage these services as well as to develop, deploy and monetize future services to enhance the convenience of our customers and the profitability of our company.

Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations.
• Playing an active and important part in the development of Kia in Europe.
• Developing new frameworks and solutions.
• Demanding challenges to which you can creatively contribute.
• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more.

The Challenges: High - The Job: Great.

1. Your initiative, energy and persistence will ultimately determine your success.

2. You will work in a network of experts in Kia Connect and other business professionals.

3. You have the spirit that makes us successful.

You are +++ ambitious +++ dynamic +++ flexible +++ optimistic +++ patient +++

Job Mission: As Manager Connected Car Experience, you will be responsible for the strategic development of all connected car experience initiatives and for overseeing the operations carried out by the Connect Car Experience team. You will

be the main point of contact to your colleagues from other departments and our customers (Kia Europe teams, Kia National Sales companies in Europe, Kia Distributors) and IT Service Provider ( e.g. IT developer).

Your Responsibilities:

• Support Kia Connect General Manager to fine-tune and execute the long term connected car experience strategy
• Define holistic and integrated roadmap for all Kia Connect touchpoints (Website, App, Head Unit, Customer Support Center, Email)
• Convert VOCs (Voice Of Customers) into features and services to improve customer experience
• Design services and content to enrich the end-to-end experience along the whole customer journey 
• Challenge the status-quo with market trends, crowd testing, end-customer feedback to come up with innovative, simple, and intuitive

features

• Leverage data and platforms to run and orchestrate campaigns, personalized recommendations, and new services in collaboration with

the Global, European and National headquarters

• Brief and collaborate with the technical, legal, and commercial teams to ensure the successful implementation of your initiatives
• Handle backlog and follow-up implementation with developers and engineers
• Manage partners, contractors and agencies engaged in the provisioning of new backend or frontend features
• Supervise the implementation of enhanced customer support capabilities from both system and human resources perspectives
• Manage large scale strategic projects involving multiple parties and with tight deadlines
• Measure the performance of new initiatives (campaigns and services) and continuously improve the related KPIs
•  Lead, coach and develop Connected Car Experience team members 

Your Profile:

• Minimum of 6 years relevant work experience in the field of digital customer facing products ideally

in a start-up environment or in a IT company

• Experience in automotive/mobility would be considered as a strong asset
• Experience working in Direct-To-Consumer role would be considered as a strong asset
• Experience with paid services/subscription would be considered as a strong asset
• Experience as a team leader would be considered as an asset
• Capable of understanding project-level content as well as executive-level strategic thinking
• Ability to initiate, manage and deliver complex projects
• Ability to influence behavior without organizational hierarchy
• Comfortable using Agile project management tools like Confluence or JIRA
• Experience with AGILE and SCRUM methodologies in project and development
• Knowledge about Salesforce tools is a plus
• Knowledge about digital touchpoints management (App, Website, Connected Car) is a plus
• Fluent in English (written and spoken), additional European languages are a plus

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.