Senior Specialist E-Commerce (M/F/D)

Join the movement and find new inspiration.

We have an exciting opportunity as:

Senior Specialist E-Commerce (M/F/D)



at the Kia Connect GmbH in Frankfurt/Main, Germany.

Job mission:

As Senior Specialist Connected Cars Experience, you will be responsible for the management of the Kia Connect Store, the Digital Wallet and for the delivery of paid connected services to the Kia Connect customers, ensuring a delightful experience along the whole purchase and utilization journey. You will be the main point of contact to your colleagues from other departments and IT suppliers.

Your Responsibilities:

• Serve as the voice of Kia Connect customers to propose improvements on the store and digital wallet journeys based on user experience feedback and trends

• Define the roadmap for the store and the digital wallet, develop scope and define backlog items

• Define clear user stories highlighting users’ journey to convince the management team and facilitate communication with IT developers

• Ensure timely implementation of well-crafted new functionalities collaborating with developers

• Benchmark and monitor best-in-class e-commerce stores and digital wallets from industries beyond automotive and apply learnings to the Kia Connect Store and Digital Wallet

• Collaborate with internal stakeholders responsible for other Kia Connect touchpoints (App, Head Unit, Website, Customer Support) and other Kia Mobile/Web Apps to integrate and homogenize Kia customers’ journey steering towards Single Customer View

• Set-up digital product performance measurement dashboards and reports

• Orchestrate store-related campaigns and communications and manage content creation

• Steer service providers and agencies

• Be accountable for the resolution of the customer enquiries related to the store and the digital wallet

• Come up with suggestions to optimize the customer support process for paid services

• Leverage Customer Data Platform to learn about customers in order to ideate communication campaigns, personal recommendations and new services
  

Your talents:

• Education: Bachelor/Master Degree in E-Commerce, Business Administration or similar.

• Experience:

  Minimum 3 years of relevant work experience in the field of E-Commerce.

  Experience in mobility would be considered as a strong asset

  Experience in developing online payment solution e.g. Subscription model would be considered as a strong asset

  Experience working with a payment service provider e.g. Stripe would be considered as a strong asset

• Skills:

  Comfortable using Agile project management tools like Confluence or JIRA

  Knowledge about website management, CMS and HTML is desired

  Knowledge about Salesforce tools is a plus

  Fluent in English (written and spoken), additional European languages are a plus

Who are we?

Kia Connect was founded in 2019 as a fully owned subsidiary of Kia Europe and is therefore part of the fifth-largest automotive group in the world.

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations

• Playing an active and important part in the development of Kia in Europe.

• Developing new frameworks and solutions

• Demanding challenges to which you can creatively contribute

• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.