Join the movement and find new inspiration.



We have an exciting opportunity as:


Manager Customer Experience Systems/IT (M/F/D)



at the Kia Europe Headquarters in Frankfurt/Main, Germany.

 

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

 

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

 

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

 

You will enjoy working with us if you like these things:

  • A pulsating international environment. Our workforce is composed of people from 37 nations.
  • Playing an active and important part in the development of Kia in Europe.
  • Developing new frameworks and solutions.
  • Demanding challenges to which you can creatively contribute.
  • A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more.

 

The Challenges: High - The Job: Great.

1. Your initiative, energy and persistence will ultimately determine your success.

2. You will work in a network of experts in MECA & Customer Experience (CX) and other business professionals.

3. You have the spirit that makes us successful.

 

You are +++ ambitious +++ dynamic +++ flexible +++ optimistic +++ patient +++


Purpose of the role:

Define and standardize the technical tools which supports the individual customer experience amongst all customer touchpoints (online and offline) for all departments in line with the customer experience strategy.

Support the CX Team in the technical realization of all required POS systems and customer experience system as well as in the tracking of the KPI´s. 

Your responsibilities:

Understand

  • Analyze and understand the current digital IT landscape and the related customer touchpoints
  • Understand the seamless customer experience strategy in order to use this as a base for the development of the unified IT system landscape

Develop

  • Develop a digital customer experience from technical perspective in line with the CX strategy.
  • Develop the processes and data flow of the individual IT systems to support the unified seamless integrated customer experience
  • Support the creation of a holistic seamless customer experiences strategy in regards of individual IT systems
  • Design the IT Tools for tracking of Key KPI´s of the seamless integrated customer experience to individual customers
  • Reshape and continues improvement of the IT systems and landscape to enhance the customer experience strategy
  • Evolve and drive all processes internally for the different POS systems to follow the customer experience strategy in alignment with Kia IT and the internal IT company

 

Integrate

  • Deliver ready to go systems to realize a coherent customer process for all departments/areas in touch with individual customers
  • Secure all individual Kia EU IT developments are following this ownership process
  • Request to and support the operational Teams with the implementation and realization of the seamless integrated ownership process in line with the central customer experience strategy in all IT systems


Your profile:

  • University degree
  • Minimum of 5 years’ experience in IT (Software,SAP)
  •  Understanding of POS behavior and processes
  • Experience in automotive, with automotive POS systems and in working with future technology trends
  • Experience with international, cross-functional projects
  • Visionary thinking with strong self-motivation
  • Capability to understand customer needs towards digitalization and to understand the Kia Brand
  • Ability to Drive international projects with good presentation skills
  • Good computer skills (MS-Office) especially excel and power point.
  • Great planner with capability to “deliver” within deadlines
  • Able to manage resistances and oppositions, finding solutions within the constrictions
  • Dynamic, self-motivated with great level of originality
  • Highly adaptable, flexible and able to deal positively with uncertainty
  • Fluent in English (written and spoken); an additional European language constitutes an advantage

 

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.

 

Apply for position now

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