Join the movement and find new inspiration.



We have an exciting opportunity as:


Manager Customer Experience Intelligence (M/F/D)



at the Kia Europe Headquarters in Frankfurt/Main, Germany.

 

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

 

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

 

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

 

You will enjoy working with us if you like these things:

  • A pulsating international environment. Our workforce is composed of people from 37 nations.
  • Playing an active and important part in the development of Kia in Europe.
  • Developing new frameworks and solutions.
  • Demanding challenges to which you can creatively contribute.
  • A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more.

 

The Challenges: High - The Job: Great.

1. Your initiative, energy and persistence will ultimately determine your success.

2. You will work in a network of experts in Customer Experience and other business professionals.

3. You have the spirit that makes us successful.

 

You are +++ ambitious +++ dynamic +++ flexible +++ optimistic +++ patient +++


Purpose of the role:


Your role will be to closely linked to Seamless Customer Experience and Satisfaction surveys with following responsibilities:

  • Outline global surveys considering seamless customer experience and all touch points in different channel
  • Develop appropriate direction of seamless customer experience, lead the research and coordinate the distribution of insights to the business units at HMG, Kia EU, markets, HETC, etc.
  • Ensure actionable insights generated through front-end customer Insights & voice of customers to strengthen data driven decision-making

Your responsibilities:


Customer Satisfaction survey: Seamless Customer Experience & Syndicate survey (NCBS)

  • Leverage on market research to understand seamless customer experience
  • Identify customer needs collected from the seamless customer experience research and integrate them into future businesses development with both local and global stakeholders
  • Coordinate syndicate surveys and advanced analytics projects that translate into actionable insights for the Kia EU teams
  • Generate insights to improve the strategic decision-making capability of the Kia EU organization
  • Facilitate workshop for the action planning and spread such practices within the organization


Analyse & Report:

  • Bring customer and market data together in all internal and external data analysis to produce correlational and multi-dimensional insights
  • Produce ad-hoc research reports for all business areas from the seamless customer experience
  • Develop separate analysis the organization of primary research through standard methods for different customer journey and experience, i.e. online, offline, digital, etc.
  • Generate customer insight that feeds into the future business concept planning innovation pipeline

 

Overall:

  • Experienced with a variety of quantitative and qualitative research methodologies
  • Build a network across internal innovation units & external partners
  • Participate in innovation-related events, activities, trainings, panels etc.
  • Good knowledge on automotive industry and all operational areas, product, marketing, sales, service, especially market research area
  • Good understanding of the business in order to combine the feedback to key focus points


Your profile:

  • University degree
  • Experience in customer surveys and behavior   
  • Experience in big data analysis
  • Minimum of 5 years’ experience in the relevant survey and market research area
  • Strong self-motivation and willingness to learn
  • High interest in Surveys and analysis
  • Capability to understand different market/customers needs
  • Strong analytical skills
  • Good presentation skills
  • Fluent in English (written and spoken); an additional European language constitutes an advantage
  • Good computer skills (MS-Office) especially excel and power point.
  • Great planner with capability to “deliver” within deadlines
  • Dynamic, self-motivated with great level of originality
  • Highly adaptable, flexible and able to deal positively with uncertainty

 

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.

 

Apply for position now

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