Assistant Manager Customer Retention Programs (all genders welcome)

Join the movement and find new inspiration.

We have an exciting opportunity for you as:

Assistant Manager Customer Retention Programs (all genders welcome)

in the Ownership Experience Department at the Kia Europe Headquarters in Frankfurt/Main, Germany

Job mission:

As an Assistant Manager Customer Retention Programs, you will play a pivotal role in driving customer loyalty, increasing customer lifetime value, and enhancing overall customer satisfaction for Kia Europe. Withing Kia Academy Europe, you will be responsible for developing and managing innovative customer retention strategies, overseeing program execution, and collaborating with cross-functional teams to deliver exceptional results.

Your responsibilities:

Strategic Planning and Execution:

• Develop and implement comprehensive customer retention strategies aligned with Kia Europe's business objectives.

• Analyze customer data to identify key retention opportunities and trends.

• Develop targeted customer segmentation strategies to maximize retention efforts.

• Oversee the planning, execution, and evaluation of customer retention programs, including loyalty programs, personalized communication campaigns, and customer experience initiatives.

• Monitor program performance metrics, identify deviations, and develop countermeasures to improve performance.

• Cross-Functional Collaboration:

• Collaborate closely with various departments, including marketing, sales, customer service, and aftersales, to ensure seamless execution of customer retention initiatives.

• Work closely with external service providers, such as RSA and insurance companies, to coordinate and optimize customer retention programs.

Innovation and Improvement:

• Continuously explore new and innovative approaches to customer retention, including digital solutions and emerging technologies.

• Analyze industry trends and best practices to identify opportunities for improvement.

• Support the development and implementation of new customer-centric initiatives.

Program Management:

• Manage existing customer retention programs, ensuring they are running smoothly and delivering the desired results.

• Identify areas for improvement and implement changes to optimize program performance.

• Coordinate with relevant stakeholders to ensure timely and effective program execution.
  

Your talents:

• Minimum of 3 years of experience in customer retention or loyalty programs in the European automotive industry.

• Demonstrated ability to support the development and implementation of customer retention strategies.

• Strong analytical skills and ability to interpret data to drive decision-making.

• Effective project management skills and ability to manage multiple projects simultaneously.

• Strong communication and interpersonal skills, both written and verbal.

• Proficiency in English.

• Experience in working in a multinational environment.

• Ability to thrive in a fast-paced, dynamic environment.

• A creative and innovative mindset.

• A strong team player.

• Advantageous: Experience with maintenance and insurance products.

Who are we?

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations

• Playing an active and important part in the development of Kia in Europe.

• Developing new frameworks and solutions

• Demanding challenges to which you can creatively contribute

• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.