Assistant Manager IT Support Design (m/f/d)

Assistant Manager IT Support - Design (m/f/d)

at the Kia Europe Headquarters in Frankfurt/Main, Germany.

Your Mission:

As Assistant Manager IT Support, you will provide technical assistance, project support and training solutions in our Kia Europe Design Center.

The role supports the definition and delivery of high-quality and reliable software, hardware, data, and integration solutions in the Design area using state-of-the-art technology. Together with the Design IT Team, you support the planning and executing of IT projects to secure the daily business and ensure future readiness.

About us:

Our Digital Design Team has consistently been at the forefront of innovation, pioneering the integration of cutting-edge technology into the design processes. We don't just keep up with the latest trends; we lead them. With access to the most groundbreaking technologies that have yet to hit the market, we’re enabling us to elevate digital design to unprecedented heights. Digital modeling, generative design, and virtual presentations are the daily drivers that propel our creative process forward. As part of the Digital Design, the Design IT Team supports the continuous daily service for all users to ensure smooth operations and integration of new technologies.

Are ready to join us on this exhilarating journey into developing the mobility of the future?

Your Responsibilities:

• Support IT projects, collaborate closely with a wide range of stakeholders to understand, analyze, and translate business requirements, trends and new technologies into proposals to keep our Digital Design capabilities cutting-edge.

• Provide hands-on technical support, resolving hardware, software, and network issues, and ensuring all incidents are properly documented using relevant ticket management systems (e.g., ITSM, SysAid, ServiceNow).

• Continuously improve IT processes by providing feedback, identifying risks, and recommending solutions that enhance productivity and performance.

• Set up and configure laptops, desktops, and other devices, while overseeing IT inventory and managing KDC IT assets, including asset tagging and asset register maintenance.

• Assist in user training on new technologies, software and security.

• Oversee and collaborate with 3rd-party IT support partners to guarantee the smooth and effective operation of all IT services.

• Play a key role in regular audits to ensure compliance and IT best practices.

Key Qualifications:

• Bachelor’s degree in computer science, Data Engineering, Information Technology, closely related fields or vocational training such as Fachinformatiker-Systemintegration or IT Systemelektroniker with relevant years of experience

• Minimum of 3-5 years of work experience in IT Support and Onsite Support (application and server management).

• Experienced in MS Products and Microsoft 365 and Exchange/AD services, Network, Server Administration, Active Directory, and Cloud technology

• Good understanding of Design related software (Catia, Autodesk, Adobe) and AI, Server Setup, and Virtual Machines

• Proficiency in project support and management, able to conceptualize and execute innovative projects under supervision

• Excellent analytical and problem-solving skills.

• Strong collaboration skills, positive thinking, flexibility and the ability to adapt in a multicultural and quick developing environment.

• Excellent in both written and spoken English; displaying excellent communication skills and responsiveness.

• Willing to go on business trips
  

If you’re interested to become part of our Kia Design Team, please apply via our online portal. We are looking forward to getting to know you!