Intern CX Planning (all genders welcome)

Join the movement and find new inspiration.

We have exciting opportunities for you as:

Intern CX Planning (all genders welcome)

Work on real projects and tasks within our CX Strategy & Solution department of the Kia Europe Headquarters in Frankfurt/Main, Germany

Minimum of 6 months (possible prolongation for up to 12 months).

The Requirements:

For your internship at Kia Europe you need to be enrolled during the whole internship period in an European Union University. Furthermore, you need a valid visa and an unrestricted permit to work in Germany. We recommend completing a six-month internship with us, as this gives you sufficient time to learn about Kia Europe and familiarize yourself with your topic.

Your mission:

• Assist in B2B Customer Experience (CX) activities like project management, information coordination, maintaining files, and organizing monthly meetings and calls.

• Aid B2B and EV CX Managers in journey design using Miro, PowerPoint, and Figma.

• Track e-LCV and EV trends, providing creative insights for CX strategies.

• Analyze research data, consolidate findings, and report to CX teams.

• Conduct research on fleet/LCV CX, digital trends, and automotive topics.

• Document and design customer journeys and strategic guidelines for KEU.

• Coordinate CX meetings, workshops, and conferences.

• Handle ad-hoc admin tasks, competitor research, and innovative initiatives.

Your talents:

Education:

• Bachelor or Master student in the field of in UX Design, Business Management, Economics, or Engineering Studies (Experience in UX/UI design Figma preferred)

Skills:

• Proactive, reliable team player with a curiosity-driven, action-oriented approach. 

• Digitally savvy and comfortable with various online tools/platforms. 

• Strong interpersonal skills, open to diverse nationalities and cultures. 

• Analytical, detail-oriented, and data-driven. 

• Passionate about Automotive, Mobility, Electrification, Digital CX, and Technology. 

• Proficient in MS Office, excelling in Excel and PowerPoint.

Who are we?

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan – ‘Movement that inspires’ – reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring! This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you!

You will enjoy working with us if you like these things:

• A pulsating international environment. Our workforce is composed of people from 37 nations

• Playing an active and important part in the development of Kia in Europe.

• Developing new frameworks and solutions

• Demanding challenges to which you can creatively contribute

• A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more

If you’re interested to become part of our Kia team, please apply via our online portal. We are looking forward to getting to know you.